Executive Housekeeper The Kensington Hotel

Our 200 room, full-service property, is currently looking for an experienced manager to oversee our housekeeping department. The team currently holds 14 members, including 2 Assistant Executive Housekeepers. The ideal candidate will demonstrate the ability to manage managers as well as a diverse team of front line associates, in addition to the other requirements, outlined, below.

Position: Executive Housekeeper
Reports to: Assistant General Manager
Job Type: Full Time (40-60hrs)
Typical Shifts: 7:00a-5:00p, 12:00p-10:00p (Vary based on business needs)
Schedule Requirements: Comply with attendance rules, work nights & weekends regularly

To Apply: Submit a resume to ksunderman@kcourtaa.com. Please include the position title in the subject line of your email.

Job Description: Provide supervision and direction for all Housekeeping activities for 200 room, full service hotel, to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Ensure corrective action taken immediately for all guest complaints & requests

Provide clear direction in assigning and instructing housekeeping staff in details of work.

Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

Communicate both verbally and in writing to provide clear direction to staff.

Responsible for key control, inventories, and ordering of supplies

Maintain lost & found

Provide floor support and guidance to housekeeping personnel

Uphold high level of guest interaction & satisfaction through leadership & visibility

Develop, implement, and maintain quality standards, including supervision and direction of staff.

Ensure all staff is properly trained by conducting regular training sessions, pre-shift and departmental meetings, communicating pertinent information to the staff.

Schedule and direct staff in their work assignments according to forecast and service standards.

Control payroll and equipment costs; ensure par levels are maintained by calculating inventory and ordering as well as retrieving supplies. Complete all billing procedures.

Review written communications to determine staffing levels and room assignments, as well as to communicate all information and changes to those who support the department.

Conduct monthly inventories of departmental equipment.

Perform any other job duties as assigned.

Job Requirements:
Prior experience in hotel housekeeping leadership is required. Candidate must be able to demonstrate the ability to train and develop managers, as well as front line associates.

Must have the ability to communicate in English. Ideal candidate will also be able to communicate in Spanish

Self-starting personality with an even disposition. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Maintain a professional appearance and manner at all times, effectively dealing with customers with high levels of patience, tact and diplomacy.

Ability to stand & move through hotel rooms, continuously performing essential job functions.

Strong attention to detail, time management and computer skills.