We offer competitive wages, promotional opportunities, annual merit increases, generous insurance benefits, 401k with company match, a rich Vacation, Sick & Holiday program, free food on lunch breaks and our Marriott Room Discount Program. Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.
As a Front Desk Agent, you will
Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
Welcome and serve guests in person and over the phone everyday.
Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or emailADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
DescriptionThe Ann Arbor Marriott Ypsilanti at Eagle Crest Resort located adjacent to Ann Arbor, Michigan is the area’s premier hotel, golf resort and conference center. We are conveniently located off of I-94 east of Ann Arbor and west of Detroit Metro Airport. We neighbor the 975 acre Ford Lake and we offer:
State-of-the-art hotel accommodations
AAA Three Diamond service
18-hole waterfront parkland-style golf course
Well-appointed meeting and space facility
Unmatched lakeside backdrop for every occasion from weddings to business conference
Ideal for business, leisure and family travelers