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Front Desk Manager

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Seeking a Front Desk Manager with 1 to 2 years hotel experience preferred. Duties and Responsibilities: Greet and assist guests during arrival and departure.

* Provide courteous guest service by responding promptly and efficiently to requests and complaints.

* Coordinate with other hotel departments to respond to guest requests.

* Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.

* Maximize room revenue and occupancy levels through suggestive selling techniques.

* Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit.

* Balance shift cash and accounts.

* Operates the department’s cash register.

* Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.

* Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.

* Maintain information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories;

* operate switchboard to handle customer inquiries, wakeup calls, etc.

* Attends Front Desk meetings as required.

* Follow established safety procedures.

* Provide assistance to other departments of the hotel to contribute to its smooth operation.

* Assist at the dining room/complimentary coffee station as needed

* Maintain a clean, pleasant, and professional image to guests and associates.

* Comply with all hotel policies and procedures. NOTE: Additional duties may be assigned by Regional Manager and/or General Manager.

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amenities

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Business Continuity
Accommodations
General
  • Indoor Pool Open (Covid-19):
  • Indoor Pool Open (Covid-19) Details: Our pool is open from 10am to 10pm. The capacity is limited to 13 people.
On-Site
  • Free Parking:
  • Exercise Facility:
  • Indoor Pool:
  • Free Breakfast:
  • Restaurant On-Site:
  • Business Center:
General
  • Number of Rooms: 162

meeting facilities

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Facility Info
Meeting Rooms
  • Floorplan File Floorplan File
  • Largest Room 3975
  • Total Sq. Ft. 10000
  • Reception Capacity 60
  • Theatre Capacity 500
  • Number of Rooms 12
  • Classroom Capacity 160
  • Sleeping Rooms 162
Full Ballroom
  • Total Sq. Ft.: 3975
  • Width: 75
  • Length: 53
  • Theater Capacity: 500
  • Classroom Capacity: 160
  • Banquet Capacity: 320
  • Reception Capacity: 600
Atrium (Lower)
  • Total Sq. Ft.: 2166
  • Width: 57
  • Length: 38
  • Theater Capacity: 200
  • Classroom Capacity: 130
  • Banquet Capacity: 160
  • Reception Capacity: 600
Jackson
  • Total Sq. Ft.: 1961
  • Width: 37
  • Length: 53
  • Theater Capacity: 250
  • Classroom Capacity: 80
  • Banquet Capacity: 160
  • Reception Capacity: 300
Washtenaw
  • Total Sq. Ft.: 1961
  • Width: 37
  • Length: 53
  • Theater Capacity: 250
  • Classroom Capacity: 80
  • Banquet Capacity: 160
  • Reception Capacity: 300
Amphitheater
  • Total Sq. Ft.: 1302
  • Width: 42
  • Length: 31
  • Theater Capacity: 77
Kensington
  • Total Sq. Ft.: 744
  • Width: 31
  • Length: 24
  • Theater Capacity: 70
  • Classroom Capacity: 30
  • Banquet Capacity: 40
  • Reception Capacity: 50
Mayfair
  • Total Sq. Ft.: 744
  • Width: 31
  • Length: 24
  • Theater Capacity: 70
  • Classroom Capacity: 30
  • Banquet Capacity: 40
  • Reception Capacity: 50
Berkley
  • Total Sq. Ft.: 576
  • Width: 24
  • Length: 24
  • Classroom Capacity: 24
  • Banquet Capacity: 50
  • Reception Capacity: 50
Atrium (Upper)
  • Total Sq. Ft.: 540
  • Width: 30
  • Length: 18
Sutton
  • Total Sq. Ft.: 456
  • Width: 19
  • Length: 24
  • Theater Capacity: 30
  • Classroom Capacity: 16
  • Banquet Capacity: 24
  • Reception Capacity: 30
Board Room
  • Total Sq. Ft.: 408
  • Width: 17
  • Length: 24
  • Theater Capacity: 15
  • Classroom Capacity: 15
  • Banquet Capacity: 15
  • Reception Capacity: 15
Huron
  • Total Sq. Ft.: 306
  • Width: 18
  • Length: 17
  • Theater Capacity: 20
  • Classroom Capacity: 12