overview
Seeking a Front Desk Manager with 1 to 2 years hotel experience preferred. Duties and Responsibilities: Greet and assist guests during arrival and departure.
* Provide courteous guest service by responding promptly and efficiently to requests and complaints.
* Coordinate with other hotel departments to respond to guest requests.
* Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
* Maximize room revenue and occupancy levels through suggestive selling techniques.
* Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit.
* Balance shift cash and accounts.
* Operates the department’s cash register.
* Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
* Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
* Maintain information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories;
* operate switchboard to handle customer inquiries, wakeup calls, etc.
* Attends Front Desk meetings as required.
* Follow established safety procedures.
* Provide assistance to other departments of the hotel to contribute to its smooth operation.
* Assist at the dining room/complimentary coffee station as needed
* Maintain a clean, pleasant, and professional image to guests and associates.
* Comply with all hotel policies and procedures. NOTE: Additional duties may be assigned by Regional Manager and/or General Manager.
map
amenities
On-Site
- Free Parking:
- Exercise Facility:
- Indoor Pool:
- Free Breakfast:
- Restaurant On-Site:
- Business Center:
General
- Number of Rooms: 162
meeting facilities
- Floorplan File Floorplan File
- Largest Room 3975
- Total Sq. Ft. 10000
- Reception Capacity 60
- Theatre Capacity 500
- Number of Rooms 12
- Classroom Capacity 160
- Sleeping Rooms 162
Full Ballroom
- Total Sq. Ft.: 3975
- Width: 75
- Length: 53
- Theater Capacity: 500
- Classroom Capacity: 160
- Banquet Capacity: 320
- Reception Capacity: 600
Atrium (Lower)
- Total Sq. Ft.: 2166
- Width: 57
- Length: 38
- Theater Capacity: 200
- Classroom Capacity: 130
- Banquet Capacity: 160
- Reception Capacity: 600
Jackson
- Total Sq. Ft.: 1961
- Width: 37
- Length: 53
- Theater Capacity: 250
- Classroom Capacity: 80
- Banquet Capacity: 160
- Reception Capacity: 300
Washtenaw
- Total Sq. Ft.: 1961
- Width: 37
- Length: 53
- Theater Capacity: 250
- Classroom Capacity: 80
- Banquet Capacity: 160
- Reception Capacity: 300
Amphitheater
- Total Sq. Ft.: 1302
- Width: 42
- Length: 31
- Theater Capacity: 77
Kensington
- Total Sq. Ft.: 744
- Width: 31
- Length: 24
- Theater Capacity: 70
- Classroom Capacity: 30
- Banquet Capacity: 40
- Reception Capacity: 50
Mayfair
- Total Sq. Ft.: 744
- Width: 31
- Length: 24
- Theater Capacity: 70
- Classroom Capacity: 30
- Banquet Capacity: 40
- Reception Capacity: 50
Berkley
- Total Sq. Ft.: 576
- Width: 24
- Length: 24
- Classroom Capacity: 24
- Banquet Capacity: 50
- Reception Capacity: 50
Atrium (Upper)
- Total Sq. Ft.: 540
- Width: 30
- Length: 18
Sutton
- Total Sq. Ft.: 456
- Width: 19
- Length: 24
- Theater Capacity: 30
- Classroom Capacity: 16
- Banquet Capacity: 24
- Reception Capacity: 30
Board Room
- Total Sq. Ft.: 408
- Width: 17
- Length: 24
- Theater Capacity: 15
- Classroom Capacity: 15
- Banquet Capacity: 15
- Reception Capacity: 15
Huron
- Total Sq. Ft.: 306
- Width: 18
- Length: 17
- Theater Capacity: 20
- Classroom Capacity: 12
