Weekend Guest Service Agent at The Kensington Hotel
- 3500 South State Street, Ann Arbor, MI 48108
- (734) 761-7800
overview
Position: Guest Service Agent
Reports to: Front Office Manager
Job Type: Part Time (16-29hrs)
Typical Shifts: 7:00a-3:00p, 3:00p-11:00p (Availability for BOTH shifts required as schedule varies weekly) Current position is for Friday, Saturday and Sunday shifts.
Schedule Requirements: Comply with attendance rules and be available to work nights and weekends on a regular basis.
To Apply: Submit resume to ksunderman@kcourtaa.com. Please include the position title in the subject line of your email.
Job Description: Greet and register guests, providing prompt and courteous service.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice,listen to and understand requests, and respond with appropriate action.
Complete registration process by inputting & retrieving information from computer, confirming pertinent information. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys,certificates, coupons, as appropriate.
Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned house bank.Accept and record vouchers, travelers checks, and other forms of payment.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction,negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints,conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.
Perform any other job related duties as assigned.
Job Requirements:
Must be 18 years or older
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to“pitch-in” and help co- workers with their job duties and be a team player.
Ability to use a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with customers, with high levels of patience, tact and diplomacy.
Ability to establish and maintain effective working relationships with associates and customers.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
map
amenities
On-Site
- Free Parking:
- Exercise Facility:
- Indoor Pool:
- Restaurant On-Site:
- Concierge Services:
- Business Center:
General
- Number of Rooms: 200
- Pet Friendly:
- Number of Suites: 3
- Free Wi-Fi:
- Room Service:
- Bar:
- Virtual Tour:
meeting facilities
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Exhibits Space
- Floorplan File Floorplan File
- Largest Room 5568
- Total Sq. Ft. 15000
- Reception Capacity 1000
- Theatre Capacity 500
- Banquet Capacity 400
- Number of Rooms 10
- Booths 20
- Suites 3
- Classroom Capacity 300
- Sleeping Rooms 201
Grande Ballroom
- Total Sq. Ft.: 5568
- Width: 98
- Length: 58
- Theater Capacity: 500
- Classroom Capacity: 300
- Banquet Capacity: 350
- Reception Capacity: 550
Executive Boardroom
- Total Sq. Ft.: 3901
Courtyard
- Total Sq. Ft.: 3509
- Theater Capacity: 220
- Banquet Capacity: 80
Westminster Ballroom
- Total Sq. Ft.: 2238
- Theater Capacity: 200
- Classroom Capacity: 100
- Banquet Capacity: 140
- Reception Capacity: 200
Grande 1
- Total Sq. Ft.: 2204
- Theater Capacity: 220
- Classroom Capacity: 120
- Banquet Capacity: 120
- Reception Capacity: 200
Grande 2
- Total Sq. Ft.: 1740
- Theater Capacity: 150
- Classroom Capacity: 80
- Banquet Capacity: 80
- Reception Capacity: 125
Grande 3
- Total Sq. Ft.: 1740
- Theater Capacity: 150
- Classroom Capacity: 80
- Banquet Capacity: 80
- Reception Capacity: 125
Conservatory
- Total Sq. Ft.: 1549
- Width: 65
- Length: 29
- Theater Capacity: 150
- Classroom Capacity: 72
- Banquet Capacity: 100
- Reception Capacity: 100
West 1
- Total Sq. Ft.: 1026
- Theater Capacity: 80
- Classroom Capacity: 48
- Banquet Capacity: 50
- Reception Capacity: 80
Vanderbuilt
- Total Sq. Ft.: 986
- Theater Capacity: 70
- Classroom Capacity: 30
- Banquet Capacity: 40
- Reception Capacity: 70
West 3
- Total Sq. Ft.: 672
- Theater Capacity: 40
- Classroom Capacity: 24
- Banquet Capacity: 30
- Reception Capacity: 50
West 2
- Total Sq. Ft.: 640
- Theater Capacity: 25
- Classroom Capacity: 20
- Banquet Capacity: 20
- Reception Capacity: 40
Library
- Total Sq. Ft.: 576
- Theater Capacity: 32
- Classroom Capacity: 20
- Banquet Capacity: 20
- Reception Capacity: 40
