Certified Tourism Ambassador

Tourism Ambassador

The Ann Arbor-Ypsilanti Area Tourism Ambassador Program is a multi-faceted opportunity to increase regional tourism by inspiring front-line employees and volunteers to turn each visitor encounter into a positive experience. This national, professional training program demonstrates our dedication to promoting our destination as the best, with a high level of commitment to our visitors.

Members:

Join over 100 tourism ambassadors already certified in Washtenaw County. Welcome visitors by providing travel info, sightseeing recommendations, and more.

  • Airport Ambassadors
  • Hotel and Restaurant Staff
  • Community Leaders
  • Realtors
  • Educators and Students
  • B&B Proprietors
  • Retailers
  • Volunteers

Requirements:

To become certified as a Ann Arbor-Ypsilanti Area Tourism Ambassador, an individual must complete the required class pre-reading, attend a half-day class, and complete an open-book examination. Upon successful completion, participants will earn the Certified Tourism Ambassador™ designation and receive a CTA certificate and lapel pin.

Benefits:

In addition to receiving the tools and knowledge to help create a more memorable visitor experience, you'll recieve these program benefits:

  • Freebies and discounts from generous businesses throughout Washtenaw County
  • Networking opportunities at CTA social events
  • Professional development and skill training
  • Potential for increased business or higher tips
  • Opportunities for incentives and rewards locally & nationally

Curriculum:

The curriculum is delivered through pre-reading and in-class participation including the modules: The Power of Tourism, Discovering our Area, Knowing, Finding and Using Resources, and Exceeding Customer Expectations. 

2020 Upcoming Classes:

  • February 12, 8:30 a.m. – 1:00 p.m, Hilton Garden Inn
  • April 14, 8:30 a.m. – 1:00 p.m, Graduate Ann Arbor
  • June 3, 12:30 p.m.– 5:00 p.m, Weber’s Boutique Hotel
  • September 16, 8:30 a.m. – 1:00 p.m, Chelsea Comfort Inn and Village Conference Center
  • October 20, 12:30 p.m. – 5:00 p.m, Lake Forest Golf Club

Dates, locations, and times may change. Private classes for large groups are available!

Enroll Today:

Visit CTANetwork.com and choose Become a CTA to sign-up for a class.

  1. Select a Program
  2. Input your Contact Information
  3. Select a Class
  4. Submit Payment ($25)
  5. Review/Submit

For current CTAs: Follow the Ann Arbor - Ypsilanti Area CTA Program Facebook page to keep on top of freebies, discounts, networking events, educational opportunities, industry news and more! 
https://www.facebook.com/groups/a2ycta/
 

For questions the Ann Arbor-Ypsilanti Area Tourism Ambassador Program (CTA), please contact Amby Wilbanks:

Workforce Development Liaison

Amby Wilbanks, CTA

Workforce Development Liaison